Terms and conditions

This page explains the terms by which you may use our online and/or mobile services, websites, and software provided on or in connection with vaulthousehold.com and any services provided by us, as well as our offline storage and moving services. These Terms are a legally binding agreement that describe your legal rights, remedies and obligations and they also describe our commitments, legal rights and remedies, so please read them carefully.

By accessing or using this Website and/or using the Services (as defined below), or clicking a button or checking a box marked “I agree” or something similar, you signify that you have read, understood, and agree to be bound by these Terms and to the collection, use, and disclosure of your information as set forth in the Privacy Policy, which is hereby incorporated by reference. These Terms apply to all visitors, users, and others who register for or otherwise access the Website or use the Services.

1. Interpreration


The definitions in this clause apply to these Terms and each Contract:

Additional Services: any services that Vault Household, in its absolute discretion, considers for any reason to fall outside of the Services.

Charges: any applicable servicing fee indicated on the Website and payable by the Customer for the supply of any or all of the Services and/or Additional Services.

Customer or you: the person to whom we are providing any Services.

Items: an item in relation to which we have agreed to provide the Services.

Order: your request sent to us in writing for any of the individual Services contained within the Services.

Services: the Services that we are providing to you as set out herein or on the Website.

Terms: these terms and conditions.

Vault Household, we or us: Vault Couture Limited, a company registered in England and Wales (company number 06982522) and having its registered office at 28 Broad Street, Wokingham, Berkshire, RG40 1AB.

Website: the website controlled and/or owned by Vault Couture Limited, with URL https://vaulthousehold.com, that operates in relation to the Services and Additional Services. Terms and conditions with regard to the Services and Additional Services indicated on the Website shall be considered as an integrated part of the Terms.


Headings do not affect the interpretation of these Terms.


Writing or written includes e-mail.

2. Basis of the service


This is a contract between you and us. You must read and agree to these terms before using the Website or Service. If you do not agree, you may not use the Service. You may use the Website or Service only if you can form a binding contract with us, and only in compliance with these Terms and all applicable laws, rules and regulations.


Any samples, drawings, descriptions or advertising we issue, and any descriptions or illustrations contained in our catalogues, brochures or Website, are issued or published solely to provide you with an approximate idea of the services they describe. They do not form part of any contract or any other contract between you and us for the supply of the Services.


Subject to these Terms, you are hereby granted a non-exclusive, limited, non-transferable, freely revocable license to use the Website and as permitted by the features of the Website. We reserve all rights not expressly granted herein in the Website and the User Content (as defined below).


Your online account gives you access to the services and functionality that we may establish and maintain from time to time and in our sole discretion. If you open your online account on behalf of a company, organization, or other entity, then (a) "you" includes you and that entity, and (b) you represent and warrant that you are an authorized representative of the entity with the authority to bind the entity to these Terms, and that you agree to these Terms on the entity’s behalf.


You may never use another Customer’s account without permission. When creating your account, you must provide accurate and complete information. You are solely responsible for the activity that occurs on your account, and you must keep your account password secure. You must notify us immediately of any breach of security or unauthorized use of your account. We will not be liable for any losses caused by any unauthorized use of your account.


Where our Website contains links to other sites and resources provided by third parties, these links are provided for your information only. We have no control over the contents of those sites or resources.

3. Quality of the services


Unless we are prevented from so doing by a Force Majeure Event, we will provide Services which:


conform in all material respects with their description;


are carried out with reasonable care and skill;


are fit for any purpose we state the Services are fit for;


are free from material defects in design, material and workmanship;


and comply with all applicable statutory and regulatory requirements for supplying the Services in the United Kingdom.


This warranty is in addition to your legal rights in relation to Services which are not carried out with reasonable skill and care or which otherwise do not conform to these Terms.


These Terms apply to any replacement Services we supply to you in the unlikely event that the original Services do not conform to these Terms.


You must provide us, prior to the provision of the Services and, in sufficient time, with any information and instructions relating to the Services that is or are necessary to enable us to provide the Services or Additional Services in accordance with these Terms.


If you do not provide information or instructions at all, or you provide us with incomplete, incorrect or inaccurate information or instructions, we may cancel or suspend the Services (or any part of the Services) or Additional Services by giving you written notice, or we may make an additional charge of a reasonable sum to cover any extra work that is required or any loss or costs which we incur as a result of relying on such information or instructions.

4. Provision of services


We will supply the Services or Additional Services to you from the date we receive payment in relation to the Services or Additional Services in question (if otherwise has not been agreed between you and us in writing).


Subject to clauses 2.4 and 4.1 you may place an orders for Additional Services at any time throughout the duration of these Terms.


After an order is accepted by us, we shall provide you with those individual services as requested in the order, subject to further provisions of these Terms.


We are not obliged to provide the Services or Additional Services (or any part of the Services or any part of the Additional Services) in relation to:


perishable goods, firearms, explosives, used tires, plants, birds, fish, other animals, or any other living thing, arms or ammunition, any item which emits fumes, smells or odors, bullion (e.g., gold-silver), jewelry, currency, ivory, precious metals or stones, any drugs, illegal substances or goods, or goods or substances illegally obtained, combustible or flammable materials, liquids or compressed gases, diesel, petrol, oil, gas, artificial fertilizer or cleaning solvents, chemicals, radioactive materials or biological agents, toxic waste, asbestos or other materials of a dangerous or harmful nature, any other toxic, flammable or hazardous goods, human remains, or any other items, the possession, usage, transport or storage of which may detrimentally affect any of your other Customer Items any other applicable laws, rules, or regulations, stolen goods or materials (“Prohibited Customer Items”);


Items that are considered by us, in our sole and absolute discretion, to be dangerous;


Goods or materials that are illegal to store or transport without a licence;


Items that are considered by us, in our sole and absolute discretion, to be rare and highly valuable;


any Item that we consider, in our sole and absolute discretion, to be unsuitable for any reason;


and/or any Item to be delivered to or collected from an address that we deem, in our sole and absolute discretion, as being unsuitable for any reason.


You are entitled at any time to instruct us to provide you with further services to the Services. Such instruction shall constitute an offer by you to purchase further services from us. The instruction will be deemed accepted when we issue a written acceptance of the instruction specifying the additional charges payable in respect thereof. We may in our absolute discretion designate any request for further services as a request for Additional Services and you will be responsible for paying additional costs for the provision of such Additional Services at our charges from time to time applicable to the provision of such Additional Services. We reserve the right to refuse to provide any further services or any Additional Services.

We or our contractors may at any time without notifying you open any Customer Items to inspect the Customer Items if we/it: (i) believe, in our sole discretion, that the Customer Items may include any Prohibited Customer Items; (ii) is required to do so by the police, fire services, local authorities or by court order; (iii) determine, in our sole discretion, it necessary for account or warehouse maintenance; or (iv) consider it necessary, in our sole discretion, in an emergency or to prevent injury or damage to persons or property.


We will use reasonable endeavours to supply and complete the Services or Additional Services on time but you accept that there may be delays for various reasons. In the case of such delays, and subject to clause 12, we will complete the Services or Additional Services as soon as reasonably possible. Time will not be of the essence for performance of the Services or Additional Services by us and we shall have no liability for failing to provide the Services or Additional Services or making a delivery by any date stipulated by you.

Subject to the terms and conditions of these Terms, including without limitation the payment of all fees under these Terms, we shall, upon request: (i) arrive at the address you designate as the pickup address (the "Pickup Address"); (ii) pack your Customer Items into one or more boxes, prepare furniture and other large items for safe transport using moving blankets and other required packing materials; (iii) photograph the packed Customer Items from above, prior to / after (if agreed with the Customer) packing or wrapping, to document their condition prior to transport and storage; (iv) pick up the boxes or other packaging containing Customer Items that you or us have packed from your Pickup Address; and (v) (a) if you request storage services only, transport the Customer Items to a storage facility for storage and return those Customer Items to the Pickup Address on the date you designate, or (b) if you request moving services only, transport the Customer Items to the address you designate as the delivery address (the “Delivery Address”), or (c) if you request both storage and moving services, transport the Customer Items to a storage facility (chosen at our discretion) for storage, and then deliver those Customer Items to the Delivery Address on the date you designate.

We may cancel, postpone, or otherwise reschedule any delivery, collection, or return of Customer Items for any reason or no reason, including without limitation in the event that we believe, in our sole discretion, that it may endanger any our employee, agent, contractor or other individual due to (including but not limited to) severe weather conditions or by reason of us having limited access to the delivery address.

We may use subcontractors and/or third parties to help perform any obligations or services under these Terms or any other agreements that incorporate these Terms, including without limitation for pick-ups, return deliveries, and other logistics with respect to Customer Items.

You acknowledge and agree that we will not be responsible for: (i) dismantling or assembling any unit, system, or furniture (including flat pack and air chamber beds); or (ii) disconnecting, reconnecting, dismantling or reassembling appliances, fixtures, fittings or equipment. While we make a good faith effort to place all Customer Items in suitable environments and/or means of transport or storage, we transport and store a large variety of items, some of which require specific environments or means of transport or storage. We do not warrant that any transport vehicle or storage facility used by us is a suitable place or means of transport or storage for any particular Customer Items.


We may have to suspend the Services or Additional Services for no more than 10 working days if we have to deal with technical problems (including any IT or internet problems or disruption), or to make improvements to the Service or Additional Services. Where it is reasonably practicable to do so we will let you know in advance where this occurs, unless the problem is urgent or an emergency.

5. Customer obligations


You agree and warrant that:


any information you provide is complete and accurate;


you are the owner of the Items or you are authorised to deal with the Items as if you are the owner;


you shall notify to us in writing of any Items that are of particularly high financial value, of sentimental value and/or require specialist storage, transportation or handling requirements prior to collection (any such arrangements shall require our prior agreement);


you shall indicate in writing to us those persons who are authorised to deal with or accept delivery of, the Items on your behalf (the “Authorised Persons”). Only those Authorised Persons will be permitted to deliver or collect the Items. Due to our security requirements, no persons are permitted access to the storage area on behalf of a Customer.


you shall notify us in writing of any faults or damage to any Items prior to collection;


you shall ensure that all pockets or compartments of each Item, as may be appropriate, are empty prior to collection. We shall not be responsible for any items left in any pockets or compartments in any Item or any items on or in any Items that have not been brought to our attention prior to collection;


you shall co-operate with us in relation to the provision of the Services, such cooperation to include but not be limited to, allowing enough space and time for our representatives to perform the Services or Additional Services at your premises, pack the Items, inspect the Items, photograph the Items and if necessary provide electricity and internet access;


you shall provide us, our employees, agents, consultants, sub-contractors or representatives with access to your premises at your Home Address and any other facilities as may be reasonably required by us to perform the Services or Additional Services;


and you shall promptly provide us with the Items and such other information and materials that we may require to provide you with the Services or Additional Services;


you shall arrange adequate insurance cover for the goods submitted for removal transit and/or storage, against all insurable risks as our liability is limited under clause;


you shall pay for any cost involved in obtaining documents, permits, permissions, licences, customs documents necessary for the removal to be completed;


you shall pay for any parking, meter suspension or associated charges incurred by us in carrying out the work.


You will provide us with accurate delivery details and notify us in writing of those persons into whose custody we may consign any Items upon delivery. We shall not be liable if you or any Authorised Persons are not available to take delivery on your behalf. If you or any such Authorised Person is not available to take delivery or any delivery details are incomplete or inaccurate we shall not be obliged to take any action other than to return the Items to storage, at your cost, but any such further action that we at our own reasonable discretion do take will be deemed to be Additional Services in respect of which you will be liable to meet our charges.

You understand that we are only responsible for those Customer Items that have been visually inspected and photographed by us. You acknowledge that you are solely responsible for verifying that we have photographed and inventoried all the Customer Items and that the inventory we provide you is a true and complete inventory of the personal property tendered. You hereby waive and release us from responsibility for any damage to items that were not packed, sealed, inspected and photographed by us. We use packing blankets and packing supplies to ensure safe transport. If any items are not packed into boxes or protected with moving blankets you are solely responsible for damage to those items.


If our performance of our obligations under these Terms are prevented or delayed (1) by any act or omission by you, (2) by your failure to perform any obligation, (3) by us complying with your instructions and/or (4) as a result of information you have provided to us (“Customer Default”):


we shall, without limiting our other rights under the Contract have the right to suspend performance of the Services or Additional Services in question until you remedy the Customer Default;


we shall be entitled to rely on the Customer Default to relieve us from the performance of any of our obligations to the extent that the Customer Default prevents or delays our performance of our obligations;


we shall not be liable for any costs or losses sustained or incurred by you arising directly or indirectly from our failure or delay to perform any of our obligations;


and you will reimburse us on written demand for any reasonable costs or losses that we sustain or incur arising from the Customer Default.

6. Intellectual property rights


Except for the content you submit, post, display, or otherwise make available to us in connection with the Services (“User Content”), the Website and all materials therein or transferred thereby, including, without limitation, software, images, text, graphics, illustrations, logos, patents, trademarks, Website marks, copyrights, photographs, audio, videos, music, and content belonging to other Customers (the "Vault Household Content"), and all Intellectual Property Rights related thereto, are the exclusive property of Vault Household and its licensors (including other Customers who post User Content to the Website). Except as explicitly provided herein, nothing in this Agreement shall be deemed to create a license in or under any such Intellectual Property Rights, and you agree not to sell, license, rent, modify, distribute, copy, reproduce, transmit, publicly display, publicly perform, publish, adapt, edit or create derivative works from any User Content. Use of the Vault Household Content for any purpose not expressly permitted by these Terms is strictly prohibited. You hereby expressly grant, and you represent and warrant that you have all rights necessary to grant, to Vault Household a royalty-free, sublicensable, transferable, perpetual, irrevocable, non-exclusive, worldwide right and license to use, reproduce, modify, publicly perform, display, and make derivative works of your User Content, in whole or in part, and in any form, media or technology, whether now known or hereafter developed, for use in connection with the Services.

You agree that, at our request and at our expense, you will do all acts and execute all documents which may be necessary to confirm the title of Vault Household to the IPR or to enable Vault Household to protect, perfect, enforce or enjoy such IPR.

7. Price and payment


By using the Services or other paid services or products provided by us, you agree to the pricing and payment terms, as we may update them from time to time. We may add new services for additional fees and charges, or amend fees and charges for existing services, at any time in our sole discretion. Any change to our pricing or payment terms shall become effective in the billing cycle following notice of such change to you as provided in these Terms.

Further, you acknowledge and agree that the Services or other paid services or products provided by us may be made available on a recurring subscription basis (the “Subscription Services”). If you enrol in any Subscription Services, you agree to a recurring payment program, which will continue for the agreed-upon subscription period and automatically renew for additional subsequent periods unless and until you cancel the Subscription Services or we suspend, discontinue, or terminate them. We may offer a number of subscription plans for Subscription Services with different conditions and limitations. Any materially different terms from those described in these Terms will be disclosed at your signup or in other communications made available to you. We automatically charge the payment method associated with your online account on a recurring basis (depending on the subscription term you choose).

In order to receive Subscription Services, you must have internet access and provide us with a current, valid, accepted method of payment (as updated from time to time, “Payment Method”). You hereby authorize us to bill the subscription fee to your Payment Method, along with any applicable taxes or additional fees due during the billing period. You acknowledge that the amount billed during each billing period may vary from month to month for reasons that may include different amounts due to promotional offers, changing your subscription plan, and so on. You must cancel your subscription prior to the end of the then-current subscription period in order to avoid billing of the next subscription period’s subscription fees to your Payment Method.

You may cancel your Subscription Services at any time once the minimum storage term has been met. When you cancel the Subscription Services, you cancel only future charges associated with your subscription. You may notify us of your intent to cancel at any time, but the cancellation will become effective at the end of your current billing period. Cancellations are effective the following subscription period. You will continue to have the same access and benefits of your product for the remainder of the current subscription period. In the event that we suspend or terminates your account or these Terms for your breach of these Terms, you understand and agree that you shall receive no refund or exchange for any unused storage time, any license or subscription fees for any portion of the Website or Services, any content or data associated with your account, or for anything else, and that we may be unable to complete any outstanding orders or appointments until the suspension is lifted. You will be responsible for all charges (including any applicable taxes and other charges) incurred with respect to any orders processed prior to your cancellation of the Subscription Services.


Unless otherwise stated, prices listed include VAT. If the rate of VAT changes between the date of the Order and the date of delivery, we will adjust the VAT you pay, unless you have already paid for the Services in full before the change in the rate of VAT takes effect.


The Services will be provided only upon receipt of cleared funds into our designated bank account (if otherwise has not been agreed between the Customer and us). We shall invoice you in advance for any Services and Additional Services to be provided subject to your approval of the fee. Additional Services will be provided only upon receipt of cleared funds into our designated bank account. Payment for any Order or for any Additional Services is in addition to the Charges unless otherwise stated in the Contract.


If you do not make any payment due to us by the due date for payment (as set out in clause 7.3), we may charge interest to you on the overdue amount at the rate of 4% a year above the base lending rate of Barclays Bank plc from time to time. This interest shall accrue on a daily basis from the due date until the date of actual payment of the overdue amount, whether before or after judgment. You must pay us interest together with the overdue amount.


Without limiting any other remedies or rights that we may have, if you do not pay us on time, we reserve the right to cancel or suspend our performance of the Services or Additional Services or any other outstanding Order until you have paid the outstanding amounts.


If any invoice remains unpaid for a period of more than two months from the due date for payment, we reserve the right to sell any Item belonging to you or under our control having given you at least 14 days’ written notice to your email address specified by you for your online account and to apply the proceeds of such sale against the balance of any amount that you owe us. You will indemnify us for and against any costs, claims or proceedings resulting from such sale. Any excess monies recovered shall be distributed to you.


Clause 7.4, clause 7.5 and clause 7.6 shall not apply for the period of the dispute if you dispute the payment owing in good faith and let us know within 10 days after you have received the invoice that you dispute it.


We shall be entitled to charge you for any out of pocket expenses, costs and expenses that are reasonably required for the provision of the Services or Additional Services, which expenses include, without limitation, expense relating to pick up and delivery and courier charges.


Any Charges are not refundable (in whole or in part) under any circumstances, other than as expressly specified in the relevant Contract.

8. Confidentiality


Subject to clause 8.4 below, each party will treat as strictly confidential all information received or obtained as a result of entering into or performing under these Terms that relate to:


the provisions of these Terms;


and the other party (“Confidential Information”).


Each party shall take reasonable measures to ensure such confidentiality.


Neither party may disclose, use or permit the use of any Confidential Information for any purpose, whether commercial or non-commercial, other than for the purpose of performing its obligations under these Terms.


Either party may disclose information that would otherwise be confidential if and to the extent that:


it is required by the law of any relevant jurisdiction or by any securities exchange or regulatory or governmental body to which the party is subject;


it is disclosed to the professional advisers, auditors and bankers of each party;


it has come into the public domain through no fault of that party;


the other party has given prior written approval for the disclosure.


The restrictions in this clause 8 will continue to apply after any Contract has been terminated.

9. Limitation of liability


Subject to clause 9.2 and clause 9.3 and without prejudice to clause 7.9, if either of us fails to comply with these Terms, neither of us shall be responsible for any losses that the other suffers as a result, except for those losses which we or you could reasonably foresee would result from the failure to comply with these Terms.


Subject to clause 9.3 below:


neither of us shall be responsible for losses that fall into the following categories:

loss of profit;

loss of income or revenue;

loss of business;

loss of anticipated savings;

loss of contracts;

loss of data;

loss of goodwill or injury to reputation;

loss of emotional well-being, including, without limitation, any embarrassment caused;

losses suffered by third parties;

or indirect or consequential loss.


our total liability to you in respect of all and any losses arising under or in connection with these Terms, whether in contract or tort (including negligence), breach of statutory duty, or otherwise:

in connection with any loss of, or damage to, any Items, will be limited to £250 per Item (or if lower, the actual value of the Item) and subject to an overall aggregate limit of £10,000 in respect of all of the Customer's Items;


In these Terms, any reference to the "actual value of the Item" or any similar expression means the actual value of the Item at the time of the loss of or damage to the Item, as determined by us (acting reasonably).


we are not responsible for any disputes that you may have with any third-party in connection with your use of the Services:

we make no representations about accuracy, reliability, completeness, or timeliness of any data from third-party service providers or the quality or nature of third-party products or services obtained through the Services.

we will use reasonable efforts to ensure these third-party service providers (including without limitation, repair, restoration services, logistic companies and others) perform their duties as required under their respective terms and conditions.


This clause does not include or limit in any way the liability of either of us for:


death or personal injury caused by the negligence of either of us;


fraud or fraudulent misrepresentation;


ny other matter for which it would be illegal or unlawful for either of us to exclude or attempt to exclude our liability.


In the event of a dispute as to the quality of, or any damage to, any Item, the Acceptance document will serve as conclusive proof of the original condition of any Item.


Except as set out in these Terms, all warranties, conditions and other terms implied by statute and common law are, to the fullest extent permitted by law, excluded.


This clause 9will survive termination of these Terms.

10. Insurance


We strongly recommend for all your Items that you check the terms of any home or other insurance which you have in order to determine whether your Items are adequately insured whilst they are in our possession or in the possession of any courier company, dry cleaning service provider or any other relevant third party or while we are providing any Services or Additional Services in relation to them. We cannot advise you on the suitability of your insurance or any specific insurance products or insurers, but to assist you, we can provide you with contact details of insurance brokers who provide insurance to us and who can discuss your insurance requirements (including any additional cover required) with you.


We will maintain insurance in respect of any claims which you may have against us in the unlikely event of any loss of, or damage to, any Item. Please note that the insurance cover which we maintain will reflect the limitation on such claims contained in clause


Our liability to pay any claim brought by you for loss of, or damage caused to, an Item by us shall be subject to:


you providing us with evidence that the Item in question is considered to be beyond repair;


approval to pay such claim having been received by us from our insurers. For the purposes of this clause, “beyond repair” means that an Item is so badly damaged that it cannot be worn or is not in a usable state.

11. Events outside our control


We will not be liable or responsible for any failure to perform, or delay in performance of any of our obligations that are caused by events outside our reasonable control (“Force Majeure Event”).


A Force Majeure Event includes any act, event, non-occurrence, omission or accident beyond our reasonable control and includes, in particular (without limitation), the following:


strikes, lock-outs or other industrial action;


civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war;


fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster;


delays in or impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport;


delays in or impossibility of the use of public or private telecommunications networks.


Our obligations under these Terms are suspended for the period that the Force Majeure Event continues, and we will extend the time to perform these obligations for the duration of that period. We will take reasonable steps to bring the Force Majeure Event to a close or to find a solution by which our obligations under these Terms can be performed despite the Force Majeure Event.

12. Termination


Without limiting its other rights or remedies:


either of us may terminate the Services with immediate effect by giving written notice to the other party of the other party committing a material breach of these Terms and (if such breach is remediable) fails to remedy that breach within one month of that party being notified in writing of the breach;


or we may terminate any Services with immediate effect by giving notice to you or your estate or your representatives if:

ou die or by reason of illness or incapacity (whether mental or physical), you are incapable of managing your own affairs or become a patient under any mental health legislation;

you fail to pay any amount due under these Terms between us by the due date for payment;

you are declared bankrupt.


You may terminate these Terms by giving not less than 30 days' written notice. We may terminate these Terms at any time by providing you not less than 30 days' written notice.


Termination will not affect either party's outstanding rights or duties, including our right to recover from you any money you owe us under these Terms.


Without limiting our other rights or remedies, we will have the right to suspend provision of any or all Services under these Terms if you fail to pay any amount due under these Terms by the due date for payment.


Subject to clause 7.6 above and 12.6 below, on termination, we will, by no later than 21 days after the date of termination of the relevant provisions, arrange for any Items held by us to be returned to you, at your expense, unless these Terms are terminated by reason of a breach by us in which case we will bear the cost of returning the Items to you.


Subject to clause 7.6 above, Items will be returned to you only when all outstanding invoices from us to you have been paid in full.


On termination of these Terms for any reason:


you will immediately pay to us all of our outstanding unpaid invoices and interest and, in respect of the Services supplied but for which no invoice has been submitted, we will submit an invoice that will be payable by you immediately upon receipt;


the accrued rights, remedies, obligations and liabilities of the parties as at expiry or termination will not be affected, including the right to claim damages in respect of any breach of these Terms;


we will take all reasonable steps to delete any specific personal information which is held by us (other than non-specific trending data).  We will carry out this process within 90 days of termination, unless you request us to carry out the process before then or request us to retain your information. We will endeavour to notify you in advance of such deletion;


and clauses that are expressly or by implication intended to have effect after termination shall continue in full force and effect.

13. Assignment


You are not entitled to assign or transfer any of your rights or obligations under any Contract to another person without our prior written consent, which we will not withhold unreasonably. We are entitled to assign all or any of our rights under any Contract, but this will not affect your rights under the Contract.


You must provide to us a list of Authorised Persons. We will not deal with any other person other than you and/or an Authorised Person.


We are entitled to sub-contract any and all obligations under any Contract to any third party or agent.

14. Notices


All notices sent by you to us must be sent by email to us at info@vaulthousehold.com. We may give notice to you at either the e-mail or postal address you provide to us in an Order. Notice will be deemed received and properly served 24 hours after an e-mail is sent or three days after the date of posting of any letter. In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that the letter was properly addressed, stamped and placed in the post and, in the case of an e-mail that the e-mail was sent to the specified e-mail address of the addressee.

15. Data protection


We will process any personal information about you in accordance with our privacy policy located at https://vaulthousehold.com/web/privacy-policy.


You consent to such processing and you warrant that all data you provide is complete and accurate.


You consent for information about you and your Items to be viewed and exchanged by and between us and our representatives, agents and subcontractors for the purpose of providing you with the Services.

16. General


If any court or competent authority decides that any provision of the Contract is invalid, unlawful or unenforceable to any extent, the provision will, to that extent only, be severed from the remaining provisions, which will continue to be valid to the fullest extent permitted by law.


If we fail, at any time while the Contract is in force, to insist that you perform any of your obligations under the Contract, or if we do not exercise any of our rights or remedies under the Contract, that will not mean that we have waived such rights or remedies and will not mean that you do not have to comply with those obligations. If we do waive a default by you that will not mean that we will automatically waive any subsequent default by you. No waiver by us of any provisions of the Contract shall be effective unless we expressly say that it is a waiver and we tell you so in writing.


The Contract and any document expressly referred to in it represents the entire agreement between you and us in relation to the Services and any Additional Services and supersede any prior agreement, understanding or arrangement between you and us.


We each acknowledge that, in entering into a Contract, neither you nor us has relied on any representation, undertaking or promise given by the other or which may be implied from anything said or written in negotiations prior to the Contract except as expressly stated in the Contract.


Nothing in any Contract is intended to, or will be deemed to, constitute a partnership or joint venture of any kind between you and us, nor constitute either party the agent of the other party for any purpose. Neither party will have authority to act as agent for, or the authority to bind, the other party in any way.


Each Contract (including any non-contractual claims arising out of or in connection with it) shall be governed by English law and you and we both agree to the exclusive jurisdiction of the English courts. We do not accept orders or instructions from addresses outside the UK.

17. Applicable law


If you are a consumer, please note that these terms of use, its subject matter and its formation, are governed by English law. You and we both agree to that the courts of England and Wales will have non-exclusive jurisdiction


If you are a business, these terms of use, its subject matter and its formation (and any non-contractual disputes or claims) are governed by English law. We both agree to the exclusive jurisdiction of the courts of England and Wales.